berjaya33 Privacy Policy

1. Introduction

berjaya33 ("we", "us", "our") operates the online betting and gaming platform accessible at berjaya33.lat. We are committed to protecting the privacy and security of every player who registers and engages with our platform. This Privacy Policy describes how berjaya33 collects, uses, stores, discloses, and safeguards your personal data when you use our website, mobile interface, or any services offered under the berjaya33 brand.

By creating an account or continuing to use the berjaya33 platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this document, please discontinue use of the platform and contact us to request account closure.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming guidelines. Our platform is intended for adults aged 21 and above. We do not knowingly collect personal data from minors.

2. Information We Collect

berjaya33 collects personal data through several channels. The types of information we collect include, but are not limited to:

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, email address, phone number, and residential address (including city, state — for example, Kuala Lumpur, Penang, Johor Bahru, or Petaling Jaya).
• Identity verification documents: A copy of your MyKad or passport, required to verify that you are 21 years of age or older and to comply with anti-money laundering (AML) obligations.
• Payment information: Bank account details (Maybank, CIMB, Public Bank, RHB), e-wallet identifiers (Touch 'n Go eWallet, Boost), or other payment method details. We do not store full card numbers on our servers.
• Communication data: Messages you send to berjaya33 customer support via live chat, email, or our ticketing system.
• Preferences and settings: Language preferences, notification settings, and responsible gaming limits you configure within your account.

2.2 Information Collected Automatically

• Device & browser data: IP address, browser type, operating system, device model, and screen resolution.
• Usage data: Pages visited, games played (slots, sportsbook, live casino, 4D lottery, basketball betting), session duration, and click patterns.
• Geolocation data: Approximate location derived from your IP address, used to verify that you are accessing our platform from a permitted jurisdiction.
• Cookies and similar technologies: Session tokens, analytics cookies, and functional cookies. See Section 6 for full details.

2.3 Information from Third Parties

We may receive limited personal data from identity verification service providers, payment processors, and fraud prevention partners as part of our regulatory obligations. Such data is used solely for the purposes described in this policy.

3. How We Use Your Information

berjaya33 processes your personal data for the following purposes:

• Account creation and management: To set up, maintain, and secure your berjaya33 account.
• Service delivery: To provide access to all betting and gaming products including sportsbook, slots, live casino, 4D lottery, and basketball betting markets.
• Identity verification (KYC): To confirm your age (21+) and identity in compliance with applicable Malaysian regulations and AML requirements.
• Payment processing: To process deposits and withdrawals in MYR via your chosen payment method.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance in Bahasa Melayu, English, or Mandarin as requested.
• Fraud detection and security: To monitor for suspicious activity, protect your account from unauthorised access, and comply with our security obligations.
• Responsible gaming: To enforce deposit limits, cooling-off periods, and self-exclusion requests in line withour Responsible Gaming policy.
• Marketing communications: To send you promotional offers, bonus updates, and platform news — only where you have given explicit consent. You may opt out at any time via your account settings or by contacting support.
• Analytics and improvement: To analyse usage patterns across berjaya33 and improve our platform's performance, design, and game offerings.
• Legal compliance: To meet our obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA), and to respond to lawful requests from regulatory authorities.

4. Legal Basis for Processing

berjaya33 relies on the following legal bases when processing your personal data, consistent with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA):

• Contractual necessity: Processing required to fulfil our obligations to you under the berjaya33 Terms & Conditions — for example, processing your deposits and managing your account.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including KYC, AML, and age verification requirements.
• Legitimate interests: Processing undertaken to protect the security of the platform, prevent fraud, and improve our services, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential analytics cookies, where you have given clear, informed, and freely given consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

berjaya33 does not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the berjaya33 platform. These include payment processors (such as banks and e-wallet operators), identity verification providers, cloud hosting services, and customer support software vendors. All such providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.

5.2 Regulatory and Law Enforcement Authorities

We may disclose your personal data to Malaysian government agencies, law enforcement bodies, or regulatory authorities where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of berjaya33, our players, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the relevant successor entity. We will notify you via email and/or a prominent notice on berjaya33.lat before your data becomes subject to a different privacy policy.

5.4 With Your Consent

We will share your data with any other third party only where you have given explicit, informed consent to that specific disclosure.

6. Cookies & Tracking Technologies

berjaya33 uses cookies and similar tracking technologies to operate the platform effectively and to improve your experience. A cookie is a small text file placed on your device when you visit our website.

6.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the operation of berjaya33. These include session authentication tokens that keep you logged into your account and security cookies that detect fraudulent activity. These cannot be disabled.
• Functional cookies: Used to remember your preferences — such as your preferred language (English, Bahasa Melayu, or Mandarin Chinese) and display settings.
• Analytics cookies: Used to understand how players interact with berjaya33 — for example, which games are most popular, which pages see the highest traffic, and where users experience difficulty. This data is aggregated and does not identify you personally.
• Marketing cookies: Used only where you have consented, to deliver relevant promotional content about berjaya33 offers. You may opt out at any time.

6.2 Managing Cookies

You can control or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies may impair certain features of the berjaya33 platform, including account login. For guidance on managing cookies in popular browsers, refer to your browser's help documentation.

7. Data Retention

berjaya33 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Malaysian law. Specifically:

• Active accounts: Personal data is retained for the duration of your account with berjaya33, plus a minimum of seven (7) years thereafter, in compliance with AML and financial record-keeping obligations.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years from the date of your last transaction, as required under Malaysian regulations.
• Support communications: Records of customer support interactions are retained for three (3) years to assist with dispute resolution and quality assurance.
• Marketing data: Where you have consented to marketing, we retain your contact preferences until you withdraw consent or request deletion.

When personal data is no longer required, berjaya33 will securely delete or anonymise it in accordance with our internal data destruction procedures.

8. Data Security

berjaya33 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases, including payment credentials.
• Multi-factor authentication (MFA) options for your berjaya33 account login.
• Regular penetration testing and security audits conducted by independent third parties.
• Role-based access controls that restrict internal staff access to personal data on a strict need-to-know basis.
• 24/7 security monitoring with automated alerts for suspicious login attempts or unusual account activity.

Despite our best efforts, no system is completely immune to security risks. In the unlikely event of a data breach that poses a risk to your rights and freedoms, berjaya33 will notify affected users and, where required, the relevant Malaysian authorities within the timeframes stipulated by applicable law.

9. Your Rights

As a user of berjaya33 and a data subject under Malaysia's PDPA, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data berjaya33 holds about you.
• Right to correction: You may request that inaccurate or incomplete personal data be corrected without undue delay.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.
• Right to object: You may object to processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.

To exercise any of these rights, please contact our Data Protection team at [email protected]. We will respond to all valid requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

10. Third-Party Links

The berjaya33 platform may contain links to third-party websites or services — for example, payment gateway partners or identity verification providers. These third parties have their own privacy policies, and berjaya33 accepts no responsibility or liability for their content or practices. We encourage you to review the privacy policy of any third-party site you visit before providing personal data to them.

11. Changes to This Policy

berjaya33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or the services we offer. When we make material changes, we will:

• Update the "Effective Date" at the top of this page.
• Display a prominent notice on berjaya33.lat for a minimum of 30 days following the update.
• Send an email notification to all registered users where the changes are significant.

Your continued use of the berjaya33 platform after any such changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised terms, you should discontinue using the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way berjaya33 handles your personal data, please reach out to our dedicated Data Protection team:

• Platform: berjaya33.lat
• Email: [email protected]
• Support languages: English, Bahasa Melayu, Mandarin Chinese
• Response time: Within 2 business days for standard enquiries; within 24 hours for urgent security-related matters

We are committed to resolving all privacy-related concerns fairly and transparently. If you remain unsatisfied after contacting us, you may lodge a complaint with the relevant Malaysian data protection authority in accordance with the Personal Data Protection Act 2010.